Being the Change I want to See

One of the reasons why I love Capital in the Mornings is because they bring in a wide range of leaders for chit chat.  In the last month alone, I’ve heard Suzie Wokabi, Hon Raphael Tuju, Prof James Ole Kiyiapi … and a good number of others.

This morning, Mr. Richard Lesiyampe was in the studio, and I enjoyed the interview immensely.  I found him quite affable, and extremely honest too.  The interview with KNH was important for many reasons, including the fact that I’ve had to go there a number of times this month.

Yesterday, I was visiting a friend there and he hilariously recounted the journey to his admission.  Unfortunately, as you might have expected, these tales were a far cry from what Mr. Lesiyampe talked about today.  I won’t go into them here, because I want to focus on how I can help KNH get to where they want to be.

Mr. Lesiyampe, thank you for taking time off to engage with the Capital FM audience.  I am particularly excited to hear that there is now a Patients Affairs Department in KNH, and look forward to the changes that will spring from this new innovation.  I am also very pleased that I have had occasion to try the new elevator and it is FANTASTIC!  I’m certainly looking forward to seeing the other two installed, and to wait confidently for any of them that will show up.  Right now, I often walk into the elevators with my heart thumping almost through my chest!  I’m afraid that the door will slice me in half if I’m not quick in my entry or my exit!

As you continue to implement changes within the walls of our beloved hospital, please let me know:

1. How you are engaging your staff members so that they are able to carry your vision with you?
2. What mechanisms are in place for the Patient Affairs Department to be effective and efficient?
3. How we, your shareholders (as Kiprop Foot put it) can help with the implementation of your vision – not as investors, but as the patients whom your team would attend to on a daily basis.

Thank you!

Seven Wants

This. one. was. TOUGH.  First, I understand the meaning of the word want, but what does the phrase seven wants really mean?  If I use the English I’ve learnt for the last 27 years or so, Seven would be the subject, want would be the object and the sentence would be incomplete.  So, I could just complete the sentence and say seven wants eight.  Hehe.  I humour myself.

Alternatively, I could use the dictionary definition.  Because we use British English, I may not be permitted to use the word want for whatever I want to say in this post.  (Pun intended).

Thirdly and finally, I could use Maslow’s Hierarchy of Needs (because according to some definitions, a want is equal to a need).

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So I really have no particular wants according to any of the definitions I was able to collect on this delightful Friday, but I have wants all the same.  Ladies and gentleman – my dear blog followers – I present to you, my seven wants!  I want:

1. Nairobi Hospital and Barclays Bank to improve their customer service.  Kenya Airways used to be on this list, but I haven’t used them in a while.  They are off the hook for now, although I understand their passengers have had to deal with quite a number of flight delays in the recent past.
2. You, my fellow Kenyan, to think long and hard about whom you will vote for in next year’s elections and why.
3. Kenyan drivers (including GK vehicle drivers, matatu drivers and City Hoppa drivers) who love to show their might on the roads to stop overlapping, thinking they are in more of a hurry than I am or clogging roundabouts and other exits.  In other words, I want Kenyan drivers to heed this warning:
   

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4. To travel.  Anywhere.  Everywhere.  With money. 🙂
5. To book 12 events for which I will be the MC in 2012
6. To eat at Talisman or About Thyme before 31st December 2012
7. The entire collection of the following series: Mind Your Language; Friends; Tom and Jerry.

Happy Friday, everyone!  Happy weekend too.